| Thank you for reaching out. We are sorry to hear about your experience and understand your concern. Our products are thoroughly tested and considered safe for use. To the best of our knowledge, we have not received reports of allergic reactions related to this product in the past, which makes your feedback particularly surprising and important to us. To help us investigate and assist you better, please share the following details: • Photos of the outer wrapper and inner sachets (both sides) • Photos of the area affected by the allergy, if possible. • Are you a first-time user? • When was your last skin hypersensitivity test? • Did you shampoo before application? • Did you use gloves? • Ratio of Developer to Colourant used • Mixing time • Was a brush used for application? • Time between mixing and application • Duration of application before rinsing • Any residue post-rinsing? • Your mobile number We appreciate your cooperation and will respond promptly upon receiving these details. |
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