Thank you for reaching out. We are sorry to hear about your experience and would like to investigate further. Kindly share the following details to help us initiate an enquiry:
-Image Genteel pack (both sides)
-Short video while pouring out a little into a glass container.
-Batch number and manufacturing date
-Your complete postal address (including house number, street, locality, landmark, city, state, pin code) and mobile number
Please pack the Genteel in a box to avoid damage in transit. We will arrange a pickup from your location.
Rest assured, we will address this matter on priority.
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