If customer refuses to share video as requested:

Created by Godrej CP, Modified on Fri, 25 Jul at 2:42 PM by Godrej CP

Thank you for reaching out. While the product does not carry a warranty, we are committed to helping you use it effectively.
To assist you better, please share:
1.A short (1-minute) video of the device with the cover open and switched ON, clearly showing the batteries, refill, and lever.
2.A copy of the purchase invoice.
3.The code printed between the battery slots or inside the refill compartment.
We appreciate your support and look forward to resolving this promptly.